Either there is something wrong with the disc, or the Blu-ray player needs firmware update. We are aware of the boot loop issue that appeared on certain 2015 Samsung Blu-Ray players and are offering free mail-in repairs to customers who have been impacted. * For Samsung Supplies information go to: * For S.T.A.R. Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. No word from Samsung. Free standard shipping, exclusive offers and financing options. Follow these quick steps to identify the cause of the issue. Users are reporting the devices are stuck in an endless boot loop. However, it could just be your remote is in need of new batteries. Some machines are shutting down soon after turning on, and still other users report their devices have become unresponsive to commands and pressing buttons. TLDR: There's a fix right now for US and UK folk for Samsung Blu-Ray players boot looping that started June 18. Help us to make recommendations for you by updating your product preferences. Fast, easy checkout with Shop Samsung App. Customer service representatives replying to the message board posters are telling people the company is investigating. Blu-ray player will not connect to the internet. live support 24/7*. See our privacy policy here. Step 2. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. Verify the DVD Player's Hardware Integrity. Attempt a power reset by pressing and holding the Fast Forward button for more than 5 seconds. This site uses cookies to enhance your web site experience. We encourage any customer with questions to contact us directly via chat or call at 1-800-SAMSUNG. Step 1. Some users report their Blu-ray players … Instead, use the navigation arrows and press Enter to get the movie started. If you. All of the player's settings … Download the Samsung Blu-Ray software updates from the Samsung support website (see ... Video of the Day. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your Please take our brief survey. or text SMSCARE to 62913 For your Blu-ray player to connect to the internet via Wi-Fi, it needs to be able to connect to the router, which lets it connect to the internet. , our Samsung representative will be in touch with you. By continuing to browse or use this site, you are agreeing to our use of cookies. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Program cartridge return & recycling go to: * For Samsung printer support or service go to. Thousands of owners of Samsung Blu-ray players … Call them and get past their automated bot or chat them. There are many variables that can cause these connections to fail, but many of them are easy to fix. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Please help us improve by selecting a reason below. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. The Blu-ray standard is an upgrade from DVD in a lot of ways, allowing the main menu to be much more interactive than a DVD disc. newsletter. As part of this change in the standard, many Blu-ray discs block the Play button from being used on the main menu. Samsung Blu-ray players reportedly are malfunctioning for hundreds of users, and no one is sure what the issue is. The devices are either stuck in a reboot loop or stopped responding to pressing buttons. Knowing where the connection is failing will help you know what steps to take next. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Come meet a Samsung representative for your S10 purchase. Press the eject button on the Blu-ray player to open the tray and remove the disc, and then press eject again to close the tray. Samsung Blu-ray players reportedly have stopped working but it’s not clear why, The best Black Friday and Cyber Monday deals on games, It’s the best time of the year to stock up on games, The best Black Friday and Cyber Monday deals under $50, You don’t have to spend a lot to give a lot, Sign up for the Message and data rates may apply. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. Copyright© 1995-2020 SAMSUNG All Rights Reserved. Play button does not work to start a Blu-ray disc. selection. Browse answers, ask questions and get solutions from other Samsung customers. Want to get hands-on with latest Galaxy device? Please contact us via Live Chat for a faster response. By ticking this box, I accept Samsung Service Updates, including : * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, televisions-home-theater|home-theater|blu-ray-dvd-players. Other regions may follow or not. It really is that straightforward. Samsung’s Blu-ray players have reportedly started malfunctioning since Friday. , our Samsung representative, wants to know about you so they can assist you better. Please share your ZIP Code to find a nearby Best Buy location. On Samsung’s community support message board, some users posited the problems started with a firmware update, but ZDNet says this doesn’t appear to be the case, suggesting the likely culprit was an expired SSL certificate the Blu-ray players used to connect to Samsung’s servers. The issues don’t appear to be confined to one particular model. Sorry, there is insufficient stock for your cart. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. In order to show the entire video without cutting the left and right edges off, black bars are used at the top and bottom to fill in the extra space on your TV. How to Troubleshoot a Samsung Blu Ray Player. Some users have reported that they can hear a buzzing noise from the player as if it is trying to read a disk. Blu-ray home theater system does not turn off. Turning your Blu-ray player or home theater system should be easy. Solved: Samsung Blu-Ray Players Boot Looping. A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. The only time you would get an error message is when the Blu-ray player or home theater cannot play the disc. Samsung Blu-ray players appear to be malfunctioning for hundreds of users, and no one is sure what the issue is, ZDNet reported. Explore Samsung Blu-ray & DVD Players, multi-room home theater audio speaker systems featuring easy Bluetooth connection and a flexible design to fit any home. This could be due to copyright protection, a required firmware update, or an issue with the disc. Update the Samsung Blu-Ray player's internal firmware. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. for 24/7 live support, Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool, Your order, returns, refunds